Legal / Privacy Policy
Privacy Policy
What Pace collects, why, who it goes to, and how to see, export or delete it.
Who we are
Pace is an AI personal assistant for students, offered by legal entity name (“Pace”, “we”, “us”). Our assistant inside Pace is called Ace.
Questions about this policy: privacy email, or write to mailing address.
Where Pace stands today
Pace is in early access. Today there is a public website with a waitlist. The app is in development and not yet available to the public. While it is built it uses made-up sample data, has no accounts or passwords, and simulates connecting apps except where a connection is marked Live. Pace does not take payments.
This policy describes what happens today, and marks with TODO the parts that depend on decisions not made yet, such as which hosting, email and payment providers Pace will use.
Information we collect
What we collect depends on what you use.
| Category | What it includes | Where it comes from | Why |
|---|---|---|---|
| Waitlist sign-up | Email address; mobile number, only if you ask for a text; an age band (under minimum age (placeholder: 13), teen or adult). We ask for your birth month and year, work out the band, and do not store the date. | You, on the website | To tell you when it is your turn, and to check eligibility |
| Consent records | Which Terms and Privacy Policy version you agreed to and when; whether you opted in to marketing email or texts, and which text disclosure you saw | You, when you sign up or change a choice | To keep proof of what you agreed to, and honor it |
| Privacy and support requests | Email, name, your relationship to the person the request is about, region, and what you tell us | You, on the request form or by email | To answer and verify your request |
| Unsubscribe requests | The email or number to stop contacting | You | To stop messages and keep you off our lists |
| What you ask Ace | Your messages to Ace, and the context Ace uses to answer: your profile, which apps are connected, opportunities, and items waiting for approval | You, in the app | To answer and prepare what you ask for. See AI Usage and Disclosure |
| App data on your device | Chat history, what you approved, which apps you switched on, and your privacy settings | The app, stored in your browser | So the app remembers your state. It stays on your device |
| Connected account data | Information from apps you connect, such as calendar events or school assignments. Until launch, only connections marked Live use real data | The service you connect, with your permission | To find and prepare things for you. See Third-Party Integrations |
| Technical data | Our server logs the address requested, the response code and errors. Fonts load from Google, which receives your IP address and browser details | Your browser | To run and fix the site |
| Payment information | None today. when paid plans launch: processor, what Pace stores (for example, last four digits only) |
We do not knowingly collect information from children under minimum age (placeholder: 13). See the Children’s and Teen Privacy Notice.
How we use information
- To provide Pace: answer requests, find options and prepare actions for your approval
- To carry out actions only after you approve them, such as sending a message or making a booking
- To contact you about the waitlist, your requests and important changes
- To send marketing email or texts, only if you opted in
- To keep Pace secure, prevent abuse and fix problems
- To meet legal obligations and enforce our Terms
Pace does not use your information to train AI models. confirm this is the long-term policy before launch
AI processing
When the AI model is switched on, what you type to Ace and the context needed to answer are sent from Pace’s server to Anthropic, which provides the Claude model. Ace can also search and read public websites through Anthropic’s web search and fetch tools. You can turn off the AI model, or just web search, in the app under You → Privacy and data. Details are in the AI Usage and Disclosure Policy.
How we share information
We share information only as described here.
- Service providers that process it for us under contract: Anthropic for AI processing and web search; Google for web fonts; hosting provider; email provider; SMS provider. The current list is on Third-Party Integrations and Data Sharing.
- Services you connect or direct us to use. When you approve an action, Ace shares what that action needs. A restaurant booking shares your name and party size with the restaurant or booking service.
- Legal reasons, when required by law or to protect the rights, safety and security of people and Pace.
- Business changes. counsel to confirm wording for a merger, acquisition or sale of assets
We do not sell personal information, and we do not share it for cross-context behavioral advertising. reconfirm before launch and before adding any analytics or advertising tool
Google user data
Pace plans to connect to Google services such as Gmail, Google Calendar and Google Classroom. Before Pace requests real access to Google user data, this section must state how Pace uses that data, including the disclosure Google requires about its API Services User Data Policy and Limited Use requirements.
add the Google Limited Use disclosure once Pace’s practices have been verified against Google’s policy and Google’s OAuth verification is complete. Do not publish a compliance statement before then
Cookies and similar technologies
Pace sets no cookies today. The site uses your browser’s local storage to remember your consent choice and, if you allow it, that you joined the waitlist. See the Cookie Policy or open .
How long we keep information
We keep information only as long as we need it for the purposes above. Periods for each kind of data are in the Data Retention and Deletion Policy.
Your choices and rights
Depending on where you live, you may have the right to:
- Know what personal information we have about you, and get a copy in a portable format
- Correct inaccurate information
- Delete your information
- Opt out of marketing email and texts, at any time
- Withdraw consent you gave, such as to texts or optional storage
- Opt out of the sale or sharing of personal information, or of targeted advertising. Pace does neither today
- Appeal if we decline your request
To use these rights, send a privacy request or email privacy email. We will verify your identity before we act, usually by confirming you control the email address on file. A parent or guardian, or an authorized agent, can make a request for someone else. We will not discriminate against you for using these rights.
In the app you can also download or delete the data stored on your device, disconnect apps, and turn AI and web search on or off, under You → Privacy and data.
We honor Global Privacy Control signals from your browser as an opt-out.
counsel to determine which state privacy laws apply to Pace, add any state-specific disclosures, and set response deadlines
Children and teens
Pace is not for children under minimum age (placeholder: 13). Teens can join. Some extra protections apply to them, described in the Children’s and Teen Privacy Notice.
Security
We use reasonable safeguards for the information we hold. Traffic to the Anthropic API is encrypted in transit. Records the site keeps are readable only by Pace’s server account and are never served back over the web. No system is perfectly secure. If a breach affects your information, we will notify you as the law requires.
describe production safeguards: hosting, encryption at rest, access controls, authentication
Where information is processed
Pace is based in the United States and processes information in the United States. Our service providers may process it elsewhere. decide whether Pace will serve people outside the U.S. If it will serve the EU or UK, counsel must review GDPR and UK GDPR requirements first
Changes to this policy
We will post any change here and update the version and effective date. If a change materially affects how we use information we already have, we will tell you before it takes effect and, where required, ask for your consent.
Contact
legal entity name
mailing address
Privacy: privacy email