Legal / Refund and Cancellation Policy

Refund and Cancellation Policy

Cancelling will take one step. Refund terms for Pace subscriptions are not decided yet, and they are marked below.

Version draft-2026-10-23Effective: effective date

Draft for attorney review. This page is not in effect yet. Highlighted items are facts or decisions Pace has not supplied. Pace is in early access, so some sections describe how things will work once accounts, connections and paid plans exist.

Today

Pace has no paid plans, so there is nothing to cancel or refund. You can leave the waitlist any time by unsubscribing or sending a deletion request.

How to cancel

In the app: You → Privacy and data → Plan, then Cancel. Once paid plans exist this will take one step, with no call or chat needed.
By email to support email.
App Store or Google Play subscriptions: cancel in your Apple or Google account settings.

We will confirm the cancellation by email.

What happens when you cancel

decide: access continues until the end of the paid period, or ends straight away with a prorated refund

Refunds for Pace subscriptions

refund policy: eligibility, time window, prorating, how to ask

We will always give refunds where the law requires them.

Purchases Ace makes for you

When you approve a booking or purchase, the seller’s cancellation and refund policy applies, not this one. Ace shows the seller’s terms before you approve when it can. If something goes wrong with a purchase Ace made, contact us at support email and we will help you reach the seller.

decide whether Pace offers any guarantee or covers its own mistakes, for example a wrong date booked